Pfizer ANZ GCO Lead in West Ryde, Australia

About Us

At Pfizer, we believe that innovation comes from working in partnership with others. We are innovating to bring therapies to patients that allow them to live better and longer lives and vaccines to prevent them from becoming sick in the first place.

We are proud to be part of an industry that has helped treat, cure and eradicate life-threatening diseases. We play an active role across the Australian healthcare spectrum working with patient organisations and government for the benefit of each patient.

Our Purpose - Innovate to bring therapies to patients that significantly improve their lives.

Our Mission - To be the premier, innovative biopharmaceutical company worldwide.


As the Global Commercial Operations (GCO) leading for Australia and New Zealand, you will be responsible for:

  • Planning and execution of 60+ commercial operational services (Meetings & Events, Digital Channel Deployment, Knowledge & Operations, Sales & Marketing Services, Training, Process Lead for Customer Engagement Programs (CEPs) and Customer Interaction Tools (CITs) for all Business Units in ANZ

  • Accountable for delivering those 60+ services to all marketing and sales clients in ANZ and responsible for shaping overall GCO strategy

  • Serves as single point of contact to the Country Manager and all in-country Commercial Leaders for all commercial operations functions

  • Anticipates current and future demands to feed into strategy and direction in all GCO service areas

  • Responsible for all budget negotiations and funding model decision at country level during Operating Plan cycle

  • Leading a team of 12 professionals ROLE RESPONSIBILITIES Across GCO Responsibilities

  • Execute across a complex multi-layer organizational BU-matrix and rapidly changing external environment

  • Accountable for leading the implementation of in country strategic initiatives that leverage global resources, processes and technology platforms to enhance value to GCO clients while maintaining/reducing cost

  • Builds sustainable collaborative working relationships across CO, Global Functions, BT and Pfizer Business Units

  • Leads the ANZ LT to prioritize in market GCO resources and services, based on business revenue, complexity, FF size, BU needs, ongoing business discussion and local service demand

  • Collaborates strongly with GCO Centers of Excellence to guarantee effective in country implementation of global standards In Country / across country responsibilities

  • Understands long range client strategy and ensure GCO's model is flexible and scalable to meet future business needs.

  • Understands Pfizer BUs strategies, business goals, commercial support needs and objectives and how they fit into the One Pfizer model.

  • Understands global and regional business strategy and context, and is accountable to lead implementation of global processes to enhance value to clients while maintaining or reducing overall costs.

  • Anticipates current and future demands and develops solutions to feed into GCO strategy and direction globally

  • Proactively engages with local BU Leadership Teams to ensure aligned Client-GCO strategies, resource and implementation plans, and overall investment and prioritization plans QUALIFICATIONS

  • Commercial business experience with P&L ownership

  • Bachelor degree required; MBA or equivalent Master's level education preferred

  • Ideally 10+ years' experience within the Pharmaceutical industry

  • Strong track record of leading a diverse team in a matrix organization

  • Demonstrated effective conflict management & negotiation skills

  • Experience working with different markets and different cultures

  • Good knowledge of bio pharma sector trends, global healthcare dynamics and economics, customer landscape, and competitor trends and action .

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.