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Pfizer Senior Customer Service Representative in Tuas, Singapore

Senior Customer Service Representative is an expert in Pfizer operations. The job holder is a highly driven individual with execution focus and strong sense of urgency and is completely familiar with pharma practices. The position responsibilities include but not limiting to the followings:

  • Lead project or improvement solutions;

  • Manage performance matrix and ensure team member meet their goals;

  • Implement LCS logistics goals and departmental strategies;

  • Take initiative to communicate with Inter-Company stakeholder to facilitate order movement;

  • Familiar with AMP and market expectations;

  • Manage NPL shipments and able to review SAP setup for new product launches, flex routing etc;

  • Maintain master record in SAP;

  • Meet TCT and SOT of shipments;

  • Manage multiple markets;

  • Map processes and initiate documentations for department work instruction or job aid;

  • Drive continuous process improvement iniatitives in collaboration with cross funcational teams;

  • Serve a Guide/ Coach team on work related aspects based on expertise/knowledge;

  • Manage the performance of order processing for specific markets, inbound product processing and cross dock shipment and foreign to foreign drop shipment;

  • Ensure the documentation processed by the team members are complete and meeting customer requirement;

  • Operate and manage a market with customer facing and communicate to market independently;

  • Improvise solutions to market and understand market requirements

The role is also expected to have expertise on the following aspects of Customer Service:

  • Manage the performance of order processing for specific markets, inbound product processing and cross dock shipment and foreign to foreign drop shipment;

  • Ensure the documentation processed by the team members are complete and meeting customer requirement;

  • Operate and manage a market with customer facing and communicate to market independently;

  • Improvise solutions to market and understand market requirements;

  • Issue and follow up Purchase Orders;

  • Monitor Purchase Orders download from forecasting system into SAP;

  • Monitor the Purchasing / Sales Order processing activities;

  • Coordinate with supplying plants for product routing setup;

  • Monitor inventory levels to support the company's inventory strategy;

  • Coordinate with suppliers for timely delivery;

  • Coordinate with forwarding agents on shipment delivery schedule;

  • Handle shipment arrangement and preparation of all shipping and banking documentation;

  • Prepare documents for repackaging jobs;

  • Manage documentation filing and clerical support;

  • Handle customer enquires/complaints;

  • In/stock in

  • Bank LC and other specific market commercial transactions.

#LI-PFE

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Logistics & Supply Chain Mgmt

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