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Pfizer Customer Service Representative in Tuas, Singapore

Customer Service Representative should be familiar with IO operations and various Pfizer functional group, perform orders transactions in accordance with the market, able to perform transaction independently without further instructions. CSR is expected to resolve day to day operation issue and able to fill in as backup within the department.

  • Manage the performance of order processing for specific markets, inbound product processing and cross dock shipment and foreign to foreign drop shipment;

  • Ensure the documentation processed by the team members are complete and meeting customer requirement;

  • Able to operate and manage a market with customer facing and communicate to market independently;

  • Issue and follow up Purchase Order;

  • Monitor Purchase Orders download from forecasting system into SAP;

  • Monitor the Purchasing / Sales Order processing activities;

  • Coordinate with supplying plants for product routing setup;

  • Monitor inventory levels to support the company's inventory strategy;

  • Coordinate with suppliers for timely delivery;

  • Coordinate with forwarding agents on shipment delivery schedule;

  • Handle shipment arrangement and preparation of all shipping and banking documentation;

  • Prepare documents for repackaging jobs;

  • Manage documentation filing and clerical support;

  • Handle customer enquires/complaints;

  • In/stock in Bank LC and other specific market commercial transactions

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Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Logistics & Supply Chain Mgmt

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