Pfizer Clinical Network Representative, Ulcerative Colitis, Inflammation & Immunology in Pharm Field Force, United Kingdom

Inflammation & Immunology Clinical Network representative

Role Purpose :

This role is responsible for selling to key customers and to deliver against all sales metrics

A high level of clinical and product knowledge is required, as well an in depth understanding of the local health economy and how this relates to business opportunities and challenges.

A high degree of cross functional working is required in order to effectively contribute to & deliver the actions and responsibilities in the local heath economy plans


Key Accountabilities

Performance Measures

Implementation of agreed brand strategy

  • High degree of in call effectiveness with different customer types in secondary care

  • Delivery of agreed actions and metrics from LHEPs

  • Flexibility to adapt to changing needs and priorities of the business in the evolving NHS

  • High level of ICE as measured by Field Visits and ICQ assessment.

  • Achievement of LHEP Sales Targets actions

  • Achievement of agreed GPM objectives.

  • Demonstrate an expert insight into the brand environment and its relationship with evolving LHE.

Customer Relations

  • Manage advocacy and local KOL opinion to influence national and regional business.

  • Utilisation of appropriate XF team colleagues to deliver value to customers to drive positive business outcomes

  • Insights and understanding or our customers 'world' and the opportunities and challenges this presents for our brands

  • Accurate recording of customer insights and views on C-view and LHEPs

  • Development of local advocacy plans

  • Adding value with customer interaction to Pfizer/ Customer and Patients

  • Delivery of key customer outcomes contained within the LHEP.

LHEP planning and implementation

  • Working as part of a local XF team, provide insights and inputs into the actions necessary to deliver required brand metrics in LHEP.

  • Interpreting LHEP actions and priorities into personal objectives and milestones

  • Demonstration of business acumen in identifying local opportunities and challenges

  • Demonstrating innovative and bold solutions to LHEP challenges

  • Feedback of relevant market intelligence to LHEP and wider XF teams.

  • Delivery of agreed LHEP actions

  • Evidence of inputs into LHEP planning and implementation

  • Robust planning and management of promotional and T&E budget spends.

  • Integration of wider brand strategies into annual LHE plans

  • Identifying key challenges and opportunities presented by competitors and market pressures and pro-active management of the solutions.

Adapting to change

  • Proactively implement/update of individual development plans.

  • Ownership of individual performance against required metrics both of the role and within the LHEP.

  • Flexibility to change and evolve your CNR deliverables in line with the needs of the local and wider business challenges

  • Objective analysis of individual performance within GPM.

  • Self awareness demonstrated within IDP strengths and development area

  • Adaptability to new metrics and role challenges

Process Management

  • Meeting the required standards for capturing customer interactions and opinion

  • Adherence to all compliance standards

  • Meeting required standards of admin for all other company processes eg. Expenses, P2L

  • Accurate and timely capture of customer contact within C-view

  • Understanding and implementation of required tasks

  • Completion of all relevant ad hoc admin tasks to required deadlines.

Company Equipment/Materials

  • Maintain any company equipment in CNR care.

  • Security - computer/literature not on display in the car.

  • Equipment maintained in good working order.

  • Condition of returned equipment.

Skills, Knowledge; QUALIFICATIONS & Experience

  • Effective selling skills

  • 'A' Level or 'Higher' in science subjects and ideally a Life Science Degree

  • In-depth promoted product knowledge.

  • In-depth knowledge of relevant therapeutic areas.

  • In-depth knowledge of Company information systems.

  • ABPI qualification.

  • Ideally relevant experience in pharmaceutical industry prior to becoming an CNR

  • Computer literate - e.g. Email /Word / Excel

  • Effective working knowledge of primary and secondary care NHS structures and relevant customer types.


Organisational Context

  • Direct Reports: None

  • Reports to: Sales Manager




Functional/ Technical Skills

Acts Decisively

Seizes Accountability

Grows Self

Change Agile

Self Awareness

Commits to 'One Pfizer'

Peer Relationships


The closing date for this role is the 31st December 2018. All applicants must have the relevant authorisation to live and work in the United Kingdom

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.