Job Information
Pfizer Trade Account Specialist in Memphis, Tennessee
Why Patients Need You
A career with us is about discovering breakthroughs that change patients' lives. Whatever your role, you'll be part of bringing those therapies to people all over the world. You'll be driving the industry forward and making a positive difference. And you'll discover that amazing things are possible.
What You Will Achieve
The Trade Account Specialist is the face to Pfizer's direct customers, including wholesalers, distributors, and specialty pharmacies. This position supports the day-to-day Sales Order Management process for the US & PR Biopharmaceutical business unit, including Vaccines, Internal Medicine, Inflammation & Immunology, Rare Disease, and Oncology. This role works collaboratively with internal stakeholders to review and release all sales orders prior to shipment, utilizing Pfizer's SAP ERP & Insight inventory systems. The role proactively works with external buyers to maintain appropriate inventory levels to ensure high levels of service are maintained for Pfizer's product line. The position requires quick resolution of all distribution related claims, with a solid understanding of financials around claims management. The position will manage inbound customer requests, requiring a detailed understanding of Pfizer's trade policies and a strong knowledge of Pfizer's product line. The position requires sound decision-making skills, self-direction, and the ability to apply complex business rules to achieve business objectives and compliance with internal controls.
How You Will Achieve It
This customer facing position provides dedicated support to Pfizer's major Trade account base, which include the following responsibilities:
Collaboratively engage customers on order analysis, forecast adjustments, inventory level analysis, and cycle time updates.
Utilize Pfizer's data warehouse and Business Objects application to review customer orders, analyze operational trends, and research customer reported issues.
Proactively interact with Supply Planning on high impact orders, the warehouse on OS&D shipping exceptions, as well as other internal stakeholders including Deployment, Transportation and Account Directors, to quickly resolve potential customer facing issues.
Closely work with assigned buyers to identify and communicate relevant market-related data and competitive intelligence to Pfizer's Supply Planning and Customer Operations teams.
Work collaboratively with customers, Pfizer's Deduction Specialist and Credit departments to resolve claims / deductions, which may include contract fines, shipping discrepancies, pricing, and returns, to name a few.
Maintain a detailed working knowledge of Pfizer's trade policies, SOP's and standard business processes, and consistently apply that knowledge to daily operational tasks.
Positively represent Pfizer by providing exceptional customer service to a wide range of external customers including consumers, pharmaceutical buyers, and medical professionals.
Manage both internal and 800 calls as well as email correspondence accurately, and in a professional and punctual manner.
Team player to include:
Excellent communicator. Provides operational assistance to customers and internal clients that support the attainment of business objectives.
Assist both customers and Pfizer colleagues with escalated inquiries or problems, increasing the ability to provide our customers with prompt resolution.
Support special projects as assigned including claims initiatives, collection efforts, and miscellaneous internal and external requests
Successfully operate in a collaborative team environment, ensuring individual/team metrics, & working to improve quality while maintaining respect for people.
Collaborate with management team to examine practices and procedures as part of a continuous business improvement effort.
Qualifications
Must-Have
Experience: Bachelor's degree with 0-2 years of experience OR High School diploma with 5-7 years of customer service / account management experience
Excellent analytical skills
Excellent verbal and written communication skills
Ability to handle multiple tasks and deadlines in a timely and organized manner
Strong interpersonal skills in a multi-team environment
Proficiency in Microsoft Office & Excel
Nice-to-Have
Experience in SAP ERP, Sales Order Management
Experience working in pharmaceutical industry
Excel super user
Other Information
- Last Date to Apply: July 5, 2024
The salary for this position ranges from $21.60 to $36.00 per hour. In addition, this position offers eligibility for overtime, weekend, holiday and other pay premiums depending on the work schedule and the Company's policies. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies only to the United States - Tennessee - Memphis location.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Support Services
#LI-PFE